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SD: Process Controller
Katowice

About the job

Purpose of Role:

The Process Controller provides responsive and competent process support for Team Managers.

Key activities:

  • Control the resolution of incidents to agreed service levels
  • To act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
  • To act as point of escalation when closure of an incident is disputed by the user
  • To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
  • To invoke Problem Management processes when necessary
  • To monitor Schedule of change to ensure appropriate levels of Service Desk Agents are available to handle incident that may be caused by changes
  • To monitor and report on the effectiveness of the Incident Management procedures
  • To follow established processes/systems and to recommend improvements to these as appropriate to resolve routine customer enquiries. To document actions taken to resolve enquiries.
  • To take an ownership for documenting and monitoring adherence to all account related processes. Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue. Responsible for and implementation of any new processes resulting from account changes as well as ensures full team engagement in the new developments.
  • To escalate issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
  • To own and accept personal responsibility for customer problems, champions customer issues to resolution; Build and enhance client strong relationships; Act as escalation point for client and customer.

Requirements

Behavioral Competencies:

  • Interpersonal and operational skills
  • Ability to influence others
  • Ability to negotiate
  • Logical and Analytical approach
  • Leadership skills
  • Completer/Finisher
Aplikuj

Service Desk Expert (Product Support Engineer)
Katowice

About the job

Purpose of Role:

The role provides 2nd line support for relevant Desktop/Laptop/application incidents via technical support to Service Desk Agents via floor walking activities and also via acceptance of calls directly transferred to them by Service Desk Agents.

Key activities:

  • Assist both Service Desk Agents and Process Controllers in the management of any issues through to conclusion            
  • Monitor and analyse performance of Service Desk Agents handling live incoming calls and provide Call Coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer.
  • Work with Service Controllers in dealing with major incidents, owning, escalating and following through to conclusion.
  • Ensure correct deployment of escalation route for all operational & technical calls within Fujitsu and external resolving groups.
  • Ensures Knowledge base is maintained
  • Review and filter all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact point.
  • Ensure Service Desk infrastructure has the correct level of functionality and is operational.
  • Understand all scenarios detailed in current Business Continuity Plan documentation and have the ability to invoke when necessary.
  • Make recommendations and updates to all operational procedures where relevant.

Requirements

Behavioral Competencies:

  • Good Interpersonal and coaching skills
  • Familiarity with any of the IT aspects such as: computer hardware; Windows OS, Active Directory basics, network settings,software installation
  • Ability to influence others
  • Logical and Analytical approach
  • Completer/Finisher
  • Excellent Problem Solving
  • Drive and determination
  • Flexible approach and ability to work under pressure
  • Time Management
  • Team Working – team player
Aplikuj

RIM: Security Engineer
Katowice

About the job

Responsibilities: 

You are:

  • A great engineer who understands a system holistically
  • A security expert or would like to become one
  • Curious and a passionate for learning and are able to apply new knowledge in a pragmatic and timely manner
  • Capable of working in a highly cross-functional role and are not afraid to manage projects yourself
  • Confident in your opinions and not threatened by others challenging those opinions

You will be responsible for:

  • Hardening of network, software, and operating systems
  • Help to determine best solutions and drive resolution for security problems
  • Evaluation and recommendation of new and emerging security products and technologies
  • Staying informed of new and emerging threats and evaluate their impact to the organization

Requirements

You have:

  • Extensive hands-on knowledge of system administration and Windows/Linux/UNIX operating systems in a large environment
  • Knowledge of IT security principles, techniques and technologies
  • Interest in IT security, network and server administration technologies
  • Knowledge of operational security tools and practices (e.g. IDS, firewalls, & 3rd-party security products)
  • Knowledge of networking protocols and technologies, e.g. TCP/IP, firewalls, routers, etc.
  • Knowledge of DDoS detection technologies
  • B1 level (or higher) of Spoken and Written English including technical vocabulary

 

Additionally you will need to have:

  • Ability to handle multiple simultaneous competing priorities and deliver solutions in a timely manner
  • Great written and verbal communication skills; ability to create procedures and document processes
Aplikuj

RIM: Backup Engineer
Katowice

About the job

Currently we are looking for backup administrator, with at least 2 years of experience backup technologies. The ideal candidate has knowledge of backup technologies, especially CommVault, architectural knowledge and can apply business continuity requirements to backup policies and daily operations of backup system. Essential for the role is hands-on experience in daily backup operations, daily backup system administration, daily reporting and regular system tuning for backup systems built upon backup technologies: CommVault, Dell EMC DataDomain, Veritas NetBackup (at least one).


Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault, EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.

 

Responsibilities

  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on, Veritas NetBackup systems, Dell EMC DataDomain, CommVault.
  • Configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7.
  • Communication interface to local engineers /partners, provide technical documentation and information materials.
  • Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.

Requirements

Skills Required:

  • 2 years of backup infrastructure administration experience with an IT related degree
  • General knowledge about global/local backup environments
  • General knowledge about Windows OS, Linux
  • Knowledge and practical hands-on experience with backup software (CommVault would be beneficial)
  • Experience in competitive backup technologies is a definite plus
  • Experience in Veritas NetBackup/ EMC NetWorker/ Data Protector/ Veeam is a definite plus
  • Backup technology certifications is a definite plus (but not necessary as Fujitsu Technology provide trainings and certifications)
  • Positive and pro-active Attitude
  • Has a sense of urgency and is Pro-Active
  • B2 level of spoken and written English
  • Ability to work autonomous and under pressure from customer/countries side
  • Customer and service oriented thinking, putting customer first
Aplikuj

RIM: MS Sharepoint Engineer
Katowice

About the job

Job Description/Purpose

As a MS Sharepoint Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Sharepoint, Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.

Responsibilities

  • Technical Capability.  Works within a team on technical queries relating to customer specific problems.
  • Tools Mastery.  Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
  • Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
  • Problem Solving.  Takes ownership of issues identified.  Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements.  Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.

Requirements

Skills Sought:
  • General knowledge or experience supporting Microsoft Sharepoint Server 2010 / 2013 / Online
  • Must be able to understand scripts (Powershell)
  • Verbal and written English on communicative level
  • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
  • Awareness of ITIL best practices and ITSM Tool(s) will be an asset
  • Excellent approach to Business Model and working under SLA Requirements
  • Strong Customer Relationship – able to establish quick working relationships with customer
  • Drive and determination for technologies and services
  • Working well under time pressure
  • Ability to prioritize tasks based on business requirements.
  • Flexible Team Working – team player, upgrades during OOH hours
Aplikuj

RIM: XenApp/XenDesktop Engineer
Katowice

About the job

Citrix Engineer will provide responsive, professional and competent technical support for various server systems and their operating system software.
The role holder works with little supervision and is relatively self-sufficient acting with some depth of specialization in supporting a set of products, systems to help maintain the availability of the IT service experienced by end users.

Responsibilities:
  • Technical Capability. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
    • Takes ownership around queries in regards to customer’s systems.
    • Recognizes and reports opportunities to TM and other relevant parties for additional business.
  • Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
  • Problem Solving. Takes ownership of issues identified. Listens understanding the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship. Establishes working relationships with customer’s organization to deliver and enhance the service.

Requirements

Good Proficiency in Verbal and Written English including Technical Vocabulary

Good knowledge of Virtualization Technologies such as:
  • Citrix; XenServer, XenApp, XenDesktop;

Intermediate Knowledge of Server Operating Systems such as:
  • Windows Server 2008R2/2012R2

Additional technologies such as will be an asset
  • AppSense
  • Active Directory
  • Server Hardware
  • Networking
  • SCCM, SCOM

Excellent communication – ability to communicate clearly with customers, colleagues and managers.
Excellent problem solving – the ability to fix issues, being resourceful, and not giving up easily
Drive and determination for technologies and services
Initiative to constantly improve solution methods, and solution times
Ability to prioritize tasks based on business requirements
Flexible Team Working – team player, upgrades during OOH
Aplikuj

RIM: Storage Engineer
Katowice

About the job

Job Description/Purpose:

Job purpose is to work within a remote infrastructure support team located in Katowice. You will be part of vendor support team, focusing mainly on troubleshooting issues with NetApp, Fujitsu and Brocade FC. As a part of a team of storage experts you will be responsible for troubleshooting and resolving problems on the vendor level. You will enhance your level of expertise through a great number of trainings and certifications.

Responsibilities: 

  • Works within vendor support team on technical issues and problems coming from customers within EMEIA.
  • Troubleshooting issues related to software and hardware layer within storage arrays
  • Performance analytics within customer’s SAN infrastructure.
  • Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
  • Professional development in multiple areas – Fujitsu will get you trained and certified

Requirements

Skills Required:    

  • Storage provisioning on various storage devices.
  • Strong knowledge about SAN/NAS protocols (FC, FCIP, FCoE, CIFS, NFS)
  • SAN administration and troubleshooting based on Brocade or Cisco switches.
  • Strong expertise with storage arrays from at least NetApp.
  • Expertise in other vendors such as EMC, IBM, HP, Fujitsu would be an additional asset.
  • Expertise in capacity planning and performance analysing.
  • Knowledge about securing the storage infrastructure.
  • Knowledge about storage efficiency and virtualization.
  • Knowledge about replication solutions.
  • Working knowledge in managing and monitoring the storage infrastructure.

 

Desirable Skills:       

  • Able to perform storage system installations and upgrades.
  • Practical knowledge about tools related with storage administration such as OCUM, SAN Health, BNA, DFM, TPC.
  • Knowledge about Backup and Recovery concepts (ex. SnapCenter).
  • Knowledge about backup architecture, topologies, VTLs, archiving, deduplication and compression.
  • Working knowledge in business continuity.
  • Working knowledge in backup and restore operations.
  • Working knowledge in script language (bash, PowerShell, Perl, python).
  • Storage oriented certification are desired ( NetApp, SNIA).
Aplikuj

RIM: Windows Server Engineer
Katowice

About the job

Job description/Purpose

Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Possibility to work remotely.

Responsibilities
  • To administrate and maintain MS Windows Servers including tasks such as:

- Active Directory administration

- Handling server performance and security issues as reactive and proactive work

- Handling infrastructure issues (like replication issues, DFS, DHCP and DNS configurations, server recovery)

- File server

- Installations / Patching / Upgrading of MS Windows Servers

- User Access Management (UAM)

  • Incident, Service Request and Change Management activities – internal and external communication handled in English
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To escalate issues as necessary to deliver required service level

Requirements

Skills Required 

  • Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008, 2012 and 2016)
  • Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, clustering, SCCM/SCOM
  • Self-motivated, team player with great communication skills and business understanding
  • B2 level (or higher) of Spoken and Written English including technical vocabulary
  • Powershell skills
  • Basic Understanding of LAN/WAN/VLAN, TCP/IP, UDP
Aplikuj

SD: German Speaking Consultant
Katowice

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?
 

Requirements

  • Advanced German language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset
Aplikuj

SD: French Speaking Consultant
Katowice

About the job

 

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?
 

Requirements

 
  • Advanced French language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset
Aplikuj

BAS Senior Application Developer
Katowice

About the job

 

We are looking for an Application Developer, who will work as an established application developer and administrator, supporting end users/customers/partners with technical queries relating to ServiceNow platform and development of functionalities for ServiceNow platform. You will be a part of our incoming R&D/BAS facility located in Katowice or fast growing one in Łódź.

Responsibilities:

  • Collaborate within a technical team to develop leading edge platform technologies
  • Convert business requirements into technical solutions
  • Develop/Configure access integration components (SSO, LDAP)
  • Integrate tools and applications with use of web services based techniques
  • Prepare client facing and internal technical deliverables
  • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems
  • Root cause analysis, especially in cooperation with other support groups and Problem Manager
  • Fulfilment of Service Requests
  • Execution of Change Requests (basic scripting; field additions; integration amendments; new interface implementation; etc.)

Requirements

Skills Required:

  • Strong JavaScript skills and understanding
  • Strong experience with Web Technologies like XML, HTML, Angular JS, Bootstrap, jQuery, JSON and Web Services.
  • Knowledge of technical components such as LDAP, VPN and SSL, SAML
  • Strong experience in working with databases or database based systems, SQL query writing, relational database data modelling
  • Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
  • Demonstrated ability to work and use SDLC/SCRUM as a delivery methodology
  • Strong communication skills (active listener, think before acting, superb verbal and writing skills)
  • Very good English language skills 
  • Assets:
  • Experience with ServiceNow Administration
  • Experience with ServiceNow Implementation
  • Experience with ServiceNow Development
  • Experience with DevOps
  • ITIL V3 Foundation Certificate in Service Management
Aplikuj

R&D Senior Consultant (Solution Owner)
Katowice

About the job

You will be a part of R&D facility located in Katowice or Łódź with focus on establishing global R&D delivery department.

On the customer's side, Solution Owner is responsible for coordination between the con-tractor and the customer in relation to its business processes mapped in the systems.

Responsibilities:

  • Providing process advice, feasibility studies for implementing new application components or extended functionalities.
  • Technical consulting (for business) to work out the functional requirements in the way understandable for solution partner. Support business on the earlier projects stages to work out possible solutions.   
  • Responsibility for describing the specialist requirements
  • Release management  incl. Change request management
    • Feasibility of effort estimates
    • Review  suggested solutions
    • Comparing different solution approaches
    • Process change in the appropriate system (currently TfS)
  • Application health check and Risk evaluation
  • Providing support for forecast planning  (enhancements)
  • Support Service Manager in case of Escalations  

Requirements

Skills Required:

  • General understanding of technologies like .Net, MS SQL, SharePoint, IIS
  • Understanding of  valid corporate processes and Corporate IT landscape
  • Experience in Business Requirements Analysis, Requirements description
  • Business process understanding
  • Excellent skills in communication with customers
  • Strong command of English, including technical vocabulary
  • German language would be an asset
  • Some travels will be required
Aplikuj

Operations Manager
Katowice

About the job

Operations Manager will be accountable for all aspects of delivery to one or a number of clients supported by our Global Delivery Centre in Poland.

The successful Candidate will also manage a team of Service Desk Team Managers, Service Desk Experts, Controllers, and Service Desk Agents.

Requirements

Key accountabilities:

  • Operational management of the Service Desk capability
  • Ensure the deliverables of the Service Desk meets or exceeds contractual requirements
  • Achievement of customer & internal KPIs and SLAs
  • Owns and accepts responsibility for escalation of Service Desk capability issues
  • Managing and mitigating risk to service continuity and performance
  • Ownership of financial management and achievement of financial performance targets and productivity and efficiency improvements
  • Management of various internal stakeholder relationships
  • Cooperation with Transition Managers, being responsible for facilitation of new business into live service and ownership/ development of related processes and relationships.
  • Engagement with both existing and new customers, supporting visits and promoting the Poland GDC services and location both internally and to customers.
  • Identifying and developing people with management potential.

 

Skills Required:

  • Managerial skills record between 3-5 years
  • Proficiency in the English language
  • Proven track record of high operational delivery performance, preferably in a Service Desk environment
  • Strong understanding of Service Desk services and ITIL knowledge will be an asset
  • Strong leadership and interpersonal skills
  • Strong commercial awareness
  • Tactical and strategic thinking
  • Flexibility and ability to deal with ambiguity
  • Sound planning and organizational skills
  • Good communication & presentation skills
  • Positive drive and enthusiasm with a willingness and desire to grow and develop
  • Multilingual and international service delivery experience
Aplikuj

Service Desk Team Manager
Katowice

About the job

We are currently looking for a Team Manager who will be responsible for managing a team of Service Desk consultants, influencing service delivery and making sure required service levels are achieved.

  • Leading and motivating the team
  • Identifying talents and developing team members potential
  • Ensuring that service requirements are clear and understood across the team
  • Planning to achieve cost effective results
  • Deploying work packages/objectives appropriately
  • Building and enhancing relationship with the Custome

 

Requirements

  • Managerial skills record
  • Excellent command of English 
  • Excellent command of French or German would be an asset
  • Strong leadership skills and experience in the area of people development
  • Strong business awareness
  • Good communication & presentation skills
  • Positive drive and enthusiasm combined with focus on continuous improvement
  • Understanding of Service Desk services and ITIL methodology will be an asset
  • Multi-lingual and international experience will be an asset
Aplikuj

SD: Process Controller with French
Łódź

About the job

Purpose of Role:

The Process Controller provides responsive and competent process support for Team Managers.

Key activities:

  • Control the resolution of incidents to agreed service levels
  • To act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
  • To act as point of escalation when closure of an incident is disputed by the user
  • To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
  • To invoke Problem Management processes when necessary
  • To monitor Schedule of change to ensure appropriate levels of Service Desk Agents are available to handle incident that may be caused by changes
  • To monitor and report on the effectiveness of the Incident Management procedures
  • To follow established processes/systems and to recommend improvements to these as appropriate to resolve routine customer enquiries. To document actions taken to resolve enquiries.
  • To take an ownership for documenting and monitoring adherence to all account related processes. Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue. Responsible for and implementation of any new processes resulting from account changes as well as ensures full team engagement in the new developments.
  • To escalate issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
  • To own and accept personal responsibility for customer problems, champions customer issues to resolution; Build and enhance client strong relationships; Act as escalation point for client and customer.

Requirements

Behavioral Competencies:

  • Advanced knowledge of English and French (C1 level)
  • Interpersonal and operational skills
  • Ability to influence others
  • Ability to negotiate
  • Logical and Analytical approach
  • Leadership skills
  • Completer/Finisher
Aplikuj

R&D Principal Developer (Web Architect)
Łódź

About the job

 

Job purpose is to work with Development Team located in Lodz that is part of fast growing R&D facility with more than 300 Engineers, dealing with products and applications created within Fujitsu Global Deliver Center R&D business area.

You will be responsible for the solution architecture, design, documentation and maintenance of created Fujitsu C7 – a system for operations, economic and management of the business projects. The Fujitsu C7 has gained thousands of users for 10 years who have better control over their projects - from the tender / project start to the final invoice.

Tasks and responsibilities:

  • Design solution architecture, specification, implementation and end-to-end diagnosis of software features through development process
  • Supervise and coordinate the technical solution during the whole lifecycle
  • Support a team with technical knowledge and be an active team member with the attitude to develop best in class and innovative products
  • Prepare conceptions and designs for complex and cross-functional IT projects and architectures
  • Act as IT architect at the realization of complex IT projects as well as a technical advisor for development
  • Analyze and evaluate new upcoming technologies, methods and market trends
  • Provide ideas for innovation for product, processes, solutions and services

Requirements

Required skills:

  • At least 10 years of professional experience in development or similar activities with at least 3 as software architect
  • Server-Side UI Automation
  • Cloud solutions build in Azure
  • .Net Framework, C#, AngularJS & 2
  • Multi-tenant
  • Internationalization
  • English language skills fluent in written and spoken
  • Communicative

Necessary behavioral competencies:

  • Structured analytic thinking
  • Self-dependent way of working
  • Customer and solution oriented working
  • Ability to get the job done, drive for results
  • Courage to make tough yes-or-no decisions
  • Emotional resilience
  • High software quality awareness
  • Team spirit with coaching approach to less experienced team members
  • Positive energy, ability to energize others
  • Passion for the job
  • Presentation skills
Aplikuj

R&D Frontend Developer (React)
Łódź

About the job

 

Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT. You will be a part of fast growing R&D facility located in Lodz with focus on establishing global R&D delivery department.

 

Responsibilities:

  • Design, specification, implementation of software features through development process
  • Processing code, implementation of new functionalities, end-to-end diagnosis of software features through development process, using clean and testable code
  • Continuous integration, continuous delivery
  • Be an active team member within development team with the attitude to develop best in class and innovative products

Requirements

 

Skills Required:

  • Language: JavaScript
  • Knowledge of Node.js/Express and databases
  • Experience in React, Redux
  • Being familiar with JSS
  • Good English language skills
  • Passion for development!
Aplikuj

R&D Senior Java Developer (JEE)
Łódź

About the job

 

Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT - PRIMERGY. Project is related to plugin creation and maintenance for VMware software. We are working on micro services with full Agile development and do not have any problem with code refactoring J

Responsibilities:

  • Design, specification, implementation of software features through development process
  • Processing code, implementation of new functionalities, end-to-end diagnosis of software features through development process, using clean and testable code
  • Continuous integration, continuous delivery
  • Be an active team member within development team with the attitude to develop best in class
    and innovative products
  • Solving architectural problems
  • Planning development and releases

Requirements

 

Skills Required:

  • Extensive knowledge of Java/JEE
  • Good knowledge of Spring, hibernate
  • Good English language skills
  • Knowledge of Agile/SCRUM methodology is an asset
  • Passion for development!
Aplikuj

R&D Frontend Developer (UI/UX Designer)
Łódź

About the job

 

We are searching for experienced frontend developer (regular or senior level) with a strong background in User Interface and User Experience design to join our team in Research & Development department in Fujitsu Łódź.

You will work with development teams (on-site and remote) to build and improve Fast Portal - web application for Fujitsu’s customers’ employees which is a single hub for all their business support needs.

Responsibilities:

The User Interface / User Experience developer works as a key part of the development team, working both independently to improve the product and as a part of new features development. UI development tasks will be generated by both new features, as part of continuous development, and from stakeholder engagement work. The UI developer is responsible for the consistency of the service UI/UX and continuous technological development.

The developer should be experienced in building and working on UI and UX aspects of a service, and have a vision of how to develop this in the future. The person needs to be able to handle the full development process form requirements gathering to implementation with support from the service designer.

Requirements

Must-have skills:

  • Minimum 3 years of professional experience using JavaScript, HTML, CSS for UX (responsive design)
  • Experience with web technologies (HTML, CSS, SaSS, Bootstrap 3)
  • Experience designing and/or implementing complex UIs
  • Experience using a user-centered approach to designing software
  • Experience in working with Photoshop (or other image editing software)
  • Very good English skills
  • Passion for creating, and a focus on delivering amazing usable interfaces

 

Beneficial skills:

  • Comfortable with frameworks like Angular, jQuery
  • Experience in other areas of the UX stack (interaction design, user interviews, user testing, visual design, etc)
  • Experience using Git with a team
  • Experience in working with Gulp
  • Knowledge of BEM (Block Element Modifier)
  • Knowledge of Bootstrap 4
Aplikuj

R&D C/C++ Developer
Łódź

About the job

 

Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D BS2000 PROJECT.

Project is focused on delivering new functionalities to its components, maintaining OS environment and developing features. All carried out in modern methodologies – Agile and SCRUM. Multiple varieties of tasks combined with stable environment makes it attractive for most demanding and innovative Developers – so if You think You are one – feel free to Apply J

Responsibilities:

  • Development and maintenance of communication framework mainly in C and C++
  • Design, specification, implementation of software features through development process
  • Continuous Integration/Continuous Delivery (Jenkins, gerrit)
  • Processing code, implementation of new functionalities, end-to-end diagnosis of software features through development process, using clean and testable code
  • Be an active team member within development team with the attitude to develop best in class and innovative products

Requirements

 

Required skills:

  • Professional experience in development or similar activities
  • Very good knowledge of C and C++ (including pre C++11)
  • Experience with network programming and threads
  • Good English language skills
  • Communicative
  • Passion for development

Necessary behavioral competencies:

  • Structured analytic thinking
  • Customer and solution oriented working
  • Ability to get the job done, drive for results
  • Courage to make tough yes-or-no decisions
  • High software quality awareness
  • Team spirit
  • Positive energy, ability to energize others
  • Passion for the job
  • Presentation skills
Aplikuj

R&D/BAS Senior Manager
Łódź

About the job

Job purpose is to lead Development Teams dealing with projects, products and solutions created within Fujitsu Global Deliver Center R&D/BAS business area according to specific business contracts.

Senior Manager works directly with clients – business, products and projects owners driving a group
of assigned development teams on all aspect of product creation. Senior Manager provides leadership
to team managers and professionals. Concerned with balancing resources across R&D/BAS areas in order
to maximize performance of an area using technical and business expertise to deliver complex products, introduce innovations and maximize efficiency by improving synergy among products/projects.

Key accountabilities:

  • Translating business goals into specific objectives for organization
  • Building a customer centric organization in terms of structures, processes and mindset that delivers best-in-class customer experience and meaningful innovation
  • Creating an environment of trust and respect where excellent performance is rewarded and building
    the basis for career progression
  • Project management on higher level. Senior Manager ensures the teams are delivering the assigned projects on schedule and with agreed level of quality by applying senior project management methodologies, best practices and experience
  • Product development. Senior Manager takes responsibility for leadership and technical direction
    of Team Managers and their teams
  • Driving implementation of process / tools improvements
  • Monitoring, designing and improving all processes executed inside area of Senior Manager’s responsibility to improve efficiency and quality of projects/products/solutions development and delivery.
  • Analyzing new technology trends to advice teams in case of technical decisions inside running projects
  • Providing development support during lifecycle of modules and products.

Requirements

Skills Required:

  • Mix of engineering and project management skills
  • Minimum 10 years of business experience in R&D
  • Managerial skills record between 3-5 years
  • Strong business awareness
  • Tactical and strategic thinking
  • Strong leadership and interpersonal skills
  • Sound planning and organizational skills
  • Proficiency in the English language
  • Passion for development!
Aplikuj

R&D Database Developer (Oracle / PostgresSQL)
Katowice

About the job

Job purpose is to work within Development Team and be involved in migration of Oracle (and other databases) and database-driven applications to Fujitsu Enterprise Postgres for Fujitsu customers.
You will be a part of fast growing R&D facility located in Lodz with focus on establishing global R&D delivery department.

 

Role description:

  • Being a team member of the database engineers. The team has a competency in installation, configuration, administration, reliability improvement, security considerations, operations, monitoring, HA/replication/clustering, partitioning, clients, backup, disaster recovery and migration from third-party products to Fujitsu Enterprise Postgres.

  • The team shares their activities while keeping the specialization of its team members. Depending on your experience you may be focusing on administration, migration of database schemas or reengineering of customer database-driven applications.

Requirements

Skills Required:

  • experience in engineering, administering and managing multiple relational database, including Oracle and Postgres
  • Microsoft SQL server experience is a strong asset
  • Programing skills in Linux environment
  • Systems engineering experience including database performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
  • Cloud (e.g. AWS) experiences is preferred
  • Good English language skills
  • Japanese language is a plus
  • Constructive mindset, passion for new challenges
Aplikuj

RIM: Azure Engineer
Łódź

About the job

Responsibilities

  • Creates PowerShell scripts to automate cloud deployment and operation.
  • Defines operational monitoring requirements within cloud environment.
  • Migration of legacy application software to a virtual environment using cloud services such as Azure
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Co-operating with another lines of support
  • Provide support and ownership for tier 3 support tickets and incidences for internal and customer issues.
  • Work effectively in a team environment to monitor, log, resolve and escalate issues with development, test and production cloud services.
  • Create automation scripts for infrastructure and application deployment and maintenance of cloud and custom applications on Microsoft Azure’s cloud platform and others.
  • Work with vendors, outsourcers, and contractors as needed.
  • Remain current with the latest technologies and industry best practices.

Requirements

Skills Sought:

  • Bachelor’s Degree in Computer Science or a related field.
  • Scripting (PowerShell)
  • Cloud tools (OMS, Azure dashboard)
  • Proficiency with all Microsoft Office applications.
  • Desired Certifications
  • Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
  • Experience working in projects in support of large scale programs.
  • Experience managing Azure Cloud environments
  • Great communication skills with the ability to translate business requirements into technical requirements and communicate clearly to business teams
  • Excellent presentation skills.
  • Works well under pressure
  • Desire to self-develop in Windows Azure solutions
  • Organizational skills, attention to detail and flexibility.
  • Outstanding oral, written, and technical/business communication skills.
  • Written and spoken English
  • Strong soft skills including moderation, facilitation, presentation, communication and issue management

 

Demonstrated experience in the following:

  • Microsoft Certified Solutions Expert (MCSE)
Aplikuj

RIM: Backup Engineer
Łódź

About the job

Currently we are looking for backup administrator, with at least 2 years of experience backup technologies. The ideal candidate has knowledge of backup technologies, especially CommVault, architectural knowledge and can apply business continuity requirements to backup policies and daily operations of backup system. Essential for the role is hands-on experience in daily backup operations, daily backup system administration, daily reporting and regular system tuning for backup systems built upon backup technologies: CommVault, Dell EMC DataDomain, Veritas NetBackup (at least one).

Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault, EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.

 

Responsibilities

  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on, Veritas NetBackup systems, Dell EMC DataDomain, CommVault.
  • Configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7.
  • Communication interface to local engineers /partners, provide technical documentation and information materials.
  • Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.

Requirements

Skills Required:

  • 2 years of backup infrastructure administration experience with an IT related degree
  • General knowledge about global/local backup environments
  • General knowledge about Windows OS, Linux
  • Knowledge and practical hands-on experience with backup software (CommVault would be beneficial)
  • Experience in competitive backup technologies is a definite plus
  • Experience in Veritas NetBackup/ EMC NetWorker/ Data Protector/ Veeam is a definite plus
  • Backup technology certifications is a definite plus (but not necessary as Fujitsu Technology provide trainings and certifications)
  • Positive and pro-active Attitude
  • Has a sense of urgency and is Pro-Active
  • B2 level of spoken and written English
  • Ability to work autonomous and under pressure from customer/countries side
  • Customer and service oriented thinking, putting customer first
Aplikuj

RIM: Linux Engineer
Łódź

About the job

Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Linux (RedHat and SUSE) and to perform support for multivendor servers, virtualization platforms and related Data Center Solutions

Requirements

Responsibilities:

  • Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
  • ? Interface to product development for problem escalation, root cause analysis and problem resolution verification
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
  • Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
  • Leads technical implementation/designs including producing cost and timescale estimates to meet service delivery requirements
  • Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
  • Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
  • Leads, promotes and drives knowledge sharing
Aplikuj

RIM: MS Sharepoint Engineer
Łódź

About the job

As a MS Sharepoint Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Sharepoint, Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.

Responsibilities

  • Technical Capability. Works within a team on technical queries relating to customer specific problems.
  • Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
  • Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
  • Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.

Requirements

Skills Sought:

  • General knowledge or experience supporting Microsoft Sharepoint Server 2010 / 2013 / Online
  • Must be able to understand scripts (Powershell)
  • Verbal and written English on communicative level
  • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
  • Awareness of ITIL best practices and ITSM Tool(s) will be an asset
  • Excellent approach to Business Model and working under SLA Requirements
  • Strong Customer Relationship – able to establish quick working relationships with customer
  • Drive and determination for technologies and services
  • Working well under time pressure
  • Ability to prioritize tasks based on business requirements.

 

Flexible Team Working – team player, upgrades during OOH hours

Aplikuj

RIM: Network Security Engineer
Łódź

About the job

Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of security devices for our Customers with primary focus on firewall management. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Possibility to work remotely.

Responsibilities

  • To administrate and maintain security devices in multivendor environment including tasks such as:
  • Active firewall administration
  • Handling firewall evolution, change management plans and security audits
  • Updating, adding and optimizing firewall policy rules to accommodate traffic flows and mitigate security risks
  • Implement, and maintain network security policy, standards, and procedures
  • Managing firewall vendors in Customer environment to schedule necessary software and hardware upgrades
  • User Access Management (UAM) including configuration, access and permission control
  • Reviews logs and reports of all in place devices to ensure the effectiveness of security solutions.
  • In-depth experience working with Network Security technologies, including IDS/IPS, IPsec VPN, SSL, Threat Prevention
  • Maintaining the certificates of the security devices
  • Hardening of network, software and operating systems
  • Incident, Service Request and Change Management activities – internal and external communication handled in English
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To escalate issues as necessary to deliver required service level
  • Provides on call technical support as necessary
  • Maintains knowledge of IT security related initiatives and best practices

Requirements

  • At least 2-3 years’ experience as a security or network engineer
  • Knowledge of TCP/IP Protocols, network analysis, and network/security applications
  • Knowledge of various security methodologies and processes, and technical security solutions (firewall and intrusion detection systems)
  • Advanced knowledge of firewall system administration, management and tools
  • Working knowledge of at least two firewall vendors including Cisco, Juniper, Checkpoint, Fortigate
  • Network threat analytical and reporting skills
  • Firewall performance analysis, alarming and management tools
  • Self-motivated, team player with great communication skills and business understanding
  • B2 level (or higher) of Spoken and Written English including technical vocabulary.
Aplikuj

RIM: Oracle Database Administrator
Łódź

About the job

Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of Oracle Databases for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.

Responsibilities:

  • Perform daily database administration job
    o DB installation / configuration / upgrade,
    o Monitoring
    o Maintenance
    o Security management
  • Work closely with users and application developers to gain an accurate understanding of their business requirements.
  • Establish and enforce standards and guidelines as set by the firm’s methodology.
  • Assist in educating applications groups about data administration functions.
  • Respond to issues and help the user community appropriately and escalate the issues responsibly.
  • Validate process model with data model to ensure data is adequate for application creation.
  • Perform business process re-engineering on current models for possible improvements, such as automation of manual activities.
  • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
  • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
  • To escalate issues as necessary to deliver required service level
  • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements

Requirements

  • Oracle 10g,11g experience. Oracle 12c knowledge will be an asset
  • Possibility to Manage RAC ONE NODE, RAC HA solutions, SQL performance tuning , cloning DB
  • RAC, ASM and DataGuard experience will be an asset.
  • Operating System and Infrastructure experience with Linux, Windows Server, Unix, Solaris.
  • Nice to have: experience with performance ASH / AWR / ADDM reports on Oracle databases
  • Nice to have: knowledge of other Database Platforms (MS SQL, MySQL, DB2)
  • B1 level (or higher) of Spoken and Written English including technical vocabulary
  • Keen to learn/discuss and follow through an issue with data driven approach
  • Self-motivated team player with great communication skills and business understanding
Aplikuj

RIM: Security Engineer
Łódź

About the job

Responsibilities:

You are:

  • A great engineer who understands a system holistically
  • A security expert or would like to become one
  • Curious and a passionate for learning and are able to apply new knowledge in a pragmatic and timely manner
  • Capable of working in a highly cross-functional role and are not afraid to manage projects yourself
  • Confident in your opinions and not threatened by others challenging those opinions

 

You will be responsible for:

  • Hardening of network, software, and operating systems
  • Help to determine best solutions and drive resolution for security problems
  • Evaluation and recommendation of new and emerging security products and technologies
  • Staying informed of new and emerging threats and evaluate their impact to the organization

Requirements

You have:

  • Extensive hands-on knowledge of system administration and Windows/Linux/UNIX operating systems in a large environment
  • Knowledge of IT security principles, techniques and technologies
  • Interest in IT security, network and server administration technologies
  • Knowledge of operational security tools and practices (e.g. IDS, firewalls, & 3rd-party security products)
  • Knowledge of networking protocols and technologies, e.g. TCP/IP, firewalls, routers, etc.
  • Knowledge of DDoS detection technologies
  • B1 level (or higher) of Spoken and Written English including technical vocabulary

B2 level (or higher) of Spoken and Written German including technical vocabulary

Additionally you will need to have:

  • Ability to handle multiple simultaneous competing priorities and deliver solutions in a timely manner
    Great written and verbal communication skills; ability to create procedures and document processes
Aplikuj

RIM: Storage Engineer
Łódź

About the job

Job purpose is to work within a remote infrastructure support team located in Lodz. You will be part of vendor support team, focusing mainly on troubleshooting issues with NetApp, Fujitsu and Brocade FC. As a part of a team of storage experts you will be responsible for troubleshooting and resolving problems on the vendor level. You will enhance your level of expertise through a great number of trainings and certifications.

Responsibilities:

  • Works within vendor support team on technical issues and problems coming from customers within EMEIA.
  • Troubleshooting issues related to software and hardware layer within storage arrays
  • Performance analytics within customer’s SAN infrastructure.
  • Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
  • Professional development in multiple areas – Fujitsu will get you trained and certified

Requirements

  • Storage provisioning on various storage devices.
  • Strong knowledge about SAN/NAS protocols (FC, FCIP, FCoE, CIFS, NFS)
  • SAN administration and troubleshooting based on Brocade or Cisco switches.
  • Strong expertise with storage arrays from at least NetApp.
  • Expertise in other vendors such as EMC, IBM, HP, Fujitsu would be an additional asset.
  • Expertise in capacity planning and performance analysing.
  • Knowledge about securing the storage infrastructure.
  • Knowledge about storage efficiency and virtualization.
  • Knowledge about replication solutions.
  • Working knowledge in managing and monitoring the storage infrastructure.

 

Desirable Skills:

  • Able to perform storage system installations and upgrades.
  • Practical knowledge about tools related with storage administration such as OCUM, SAN Health, BNA, DFM, TPC.
  • Knowledge about Backup and Recovery concepts (ex. SnapCenter).
  • Knowledge about backup architecture, topologies, VTLs, archiving, deduplication and compression.
  • Working knowledge in business continuity.
  • Working knowledge in backup and restore operations.
  • Working knowledge in script language (bash, PowerShell, Perl, python).
  • Storage oriented certification are desired ( NetApp, SNIA).
Aplikuj

RIM: Technical Services Team Manager
Łódź

About the job

Technical Team Manager will be responsible for managing a team of RIM IT Engineers of specialties depending on the team stream:
Server, Database, Virtualization, Messaging & Collaboration, Network, Applications Packaging, Storage, RIM Monitoring and/or other Enterprise Management.
Main role of Technical Team Manager is to influence service delivery, achieving required service levels and customer satisfaction through team and individuals management/development, as well as participation in managing operations through team/project leadership.

Requirements

  • Technical Capability. Manages, leads and motivates a team supporting other teams and team members with technical queries relating to customer specific maintenance, issues and problems. Supervises a team that delivers support to a wide range of technical systems or in-depth product knowledge, helping to define and implement technical best practice to ensure service levels are met.
  • People skills. Identifying and developing people with technical or management potential. Identifying and recruiting appropriate people. Deploying work packages/objectives appropriately.
  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service. Ensuring that Service requirements are clear and understood. Plans to achieve cost effective results.
  • Process. Manages established processes/procedures, drives improvements as appropriate to resolve enquiries, issues or problems. Controls and maintains operational documentation to ensure that the team operates within defined guidelines and procedures Manages continuous service improvement.
  • Problem Solving. Takes ownership of issues identified. Seeks and manages team to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process. Co-operates and instructs on-site engineers of diagnosed server issues. Understanding what needs to be done to meet requirements and achieve SLA’ s.
  • Service Level. Manages and plans work and reports on progress against service level, cost, time and specification. Drives to continuously meet and exceed customer expectations. Achieves service levels either in problem resolution and/or in maintaining the availability of the service.
  • Management/Team Working. Leads, motivates and develops a service delivery team with minimal supervision, to ensure effective team working and delivery of required output. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Customer Relations. Establishes multiple relationships with all levels within the customer and own organization both internally and externally to improve customer satisfaction and service delivery. Acts as escalation point for client and customer. Intervenes to achieve required result.
  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Ensures team stays up to date with current and new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Develops appropriate leadership styles and interpersonal skills to perform role.
  • Project Work. Schedules and manages technical teams to deliver small to medium infrastructures and technical designs to meet project plans.
  • Security. Complies with all ICL-KME CS, Poland GDC and IS policies, regulations and contractual obligations. Provides observance of Security Policies by employees
Aplikuj

RIM: VMware Engineer
Łódź

About the job

The Engineer is responsible for advisory, architecture, deployment and configuration of the various tools in the VMware software suite.
The Virtualization Engineer will be exposed to a number of VMware Suites, Windows OS, Linux OS and supporting applications and architecture. The candidate will be expected to perform installation and configuration of complex systems and therefore must have broad troubleshooting, debugging and scripting skills on these platforms.

The Virtualization engineer position will be focused on the following activities:

  • Responsible for all aspects of systems availability and project provisioning.
  • Emphasis on operational excellence and continuous improvement of systems engineering-related processes and procedures.
  • Takes part in on-call support rotation.
  • Plans, documents procedures and coordinate systems software/ hardware activities with local and remote team members and customers including team members and customers 3rd parties.
  • Flexibility to work in a dynamic, fast-paced environment with rapid technology changes and complex customer demands.
  • Will also help in system administration for applications & platforms including: problem-solving, configuration and implementation efforts for large, complex projects.

Requirements

Desired Skills & Experience:

  • VMware (Version 5.x and above): Design, Build Operate and Troubleshoot VMware’s vSphere Suite, vRealize Suite.
  • Server Platforms: Design, build and operate various server platforms such as Fujitsu, HP, Dell, IBM, Cisco UCS or equivalent.
  • Bachelor’s Degree in a technology-focused major or technical certifications (VCP, VCAP) or equivalent 2+ years of relevant experience.
  • Demonstrates an understanding of performance tuning and optimization including the identification of performance related issues on the system platforms.
  • Demonstrates an understanding of service and change management systems related to IT services delivery.
  • Ability to effectively communicate in writing and verbally to all levels within the organization, as well as communicate directly with customers on new projects and issues with production systems. 

 

Preferred Skills:

  • Experience working in Global/Large VMware environment.
  • Experience working with Windows Server and Linux OS’s
  • General knowledge about storage solutions.
  • General knowledge about backup solutions on virtualization platforms
  • Experience working with VMware NSX, and Horizon View Suite of products.
  • At least B1 spoken and written English
Aplikuj

RIM: Windows Server Engineer
Łódź

About the job

Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Possibility to work remotely.

 

Responsibilities:

  • To administrate and maintain MS Windows Servers including tasks such as:
    o Active Directory administration
    o Handling server performance and security issues as reactive and proactive work
    o Handling infrastructure issues (like replication issues, DFS, DHCP and DNS configurations, server recovery)
    o File server
    o Installations / Patching / Upgrading of MS Windows Servers
    o User Access Management (UAM)
  • Incident, Service Request and Change Management activities – internal and external communication handled in English
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To escalate issues as necessary to deliver required service level

Requirements

  • Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008, 2012 and 2016)
  • Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, clustering, SCCM/SCOM
  • Self-motivated, team player with great communication skills and business understanding
  • B2 level (or higher) of Spoken and Written English including technical vocabulary
  • Powershell skills
  • Basic Understanding of LAN/WAN/VLAN, TCP/IP, UDP
Aplikuj

RIM: XenApp/XenDesktop Engineer
Łódź

About the job

As a Citrix XenApp/XenDesktop Engineer, you will provide responsive, professional and competent technical support for Virtual Workplace environment systems based on Windows desktop and Windows server operating systems. You will join a fast growing Remote Infrastructure Management team cooperating with other teams from a wide wallet of RIM technology towers.
You will have a chance to work on most up-to-date Citrix technologies and variety of supporting products and develop yourself further in RIM department.

Responsibilities:

  • To administrate, maintain and monitor XenApp, XenDesktop environments including tasks such as:
    o Citrix XenApp/XenDesktop Application Support for Citrix product software
    o Support configuration changes for Citrix Infrastructure
    o Monitoring health, stability and capacity of Citrix farms
    o Administration and support of XenServer hypervisor layer
    o Upgrading and extending infrastructures against customer needs or product lifecycle
    o Maintenance of Windows Server systems hosting multi session environments
    o Supporting build and patching process for XenApp/XenDesktop farms
    o Software release
    o PVS/MCS image management
    o Citrix policies management
    o User profile management
  • ITIL (Incident, Service Request, Change Management, Problem Management) activities – ensuring effective and efficient handling of tasks
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To follow established procedures, recommend improvements and resolve enquiries, issues or problems.
  • To take ownership if issues identified and tasks assigned with little supervision
  • To escalate issues as necessary to deliver required service level
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service and to establish working relationship with customer’s organization to deliver an excellent service
  • To act as an effective and helpful member of the team, demonstrating personal leadership, initiative, drive and contributes technical experience and lessons learned in problem solving and continuous service improvement activities

Requirements

  • Good knowledge of Virtualization Technologies such as:
    o Citrix XenServer, XenApp, XenDesktop;
  • Good Proficiency in Verbal and Written English including Technical Vocabulary
  • Intermediate Knowledge of Server Operating Systems such as:
    o Windows Server 2008R2/2012R2/2016
  • Good to have
    o SCCM/SCOM
    o AppSense
    o Active Directory
    o GPMC
    o VMware
    o Networking
    o Powershell scripting
    o Remote Server Hardware Management
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers.
  • Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
  • Drive and determination for technologies and services
  • Initiative to constantly improve solution methods, and solution times
  • Ability to prioritize tasks based on business requirements.
  • Flexible Team Working – team player, upgrades during OOH
Aplikuj

RIM: Azure Engineer
Katowice

About the job

Responsibilities

  • Creates PowerShell scripts to automate cloud deployment and operation.
  • Defines operational monitoring requirements within cloud environment.
  • Migration of legacy application software to a virtual environment using cloud services such as Azure
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Co-operating with another lines of support
  • Provide support and ownership for tier 3 support tickets and incidences for internal and customer issues.
  • Work effectively in a team environment to monitor, log, resolve and escalate issues with development, test and production cloud services.
  • Create automation scripts for infrastructure and application deployment and maintenance of cloud and custom applications on Microsoft Azure’s cloud platform and others.
  • Work with vendors, outsourcers, and contractors as needed.
  • Remain current with the latest technologies and industry best practices.

Requirements

  • Bachelor’s Degree in Computer Science or a related field.
  • Scripting (PowerShell)
  • Cloud tools (OMS, Azure dashboard)
  • Proficiency with all Microsoft Office applications.
  • Desired Certifications
  • Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
  • Experience working in projects in support of large scale programs.
  • Experience managing Azure Cloud environments
  • Great communication skills with the ability to translate business requirements into technical requirements and communicate clearly to business teams
  • Excellent presentation skills.
  • Works well under pressure
  • Desire to self-develop in Windows Azure solutions
  • Organizational skills, attention to detail and flexibility.
  • Outstanding oral, written, and technical/business communication skills.
  • Written and spoken English
  • Strong soft skills including moderation, facilitation, presentation, communication and issue management

 

Demonstrated experience in the following:

  • Microsoft Certified Solutions Expert (MCSE)
Aplikuj

RIM: Skype for Business Engineer
Katowice

About the job

Job purpose is to work within a remote infrastructure support team located in Katowice. You will be part of a fast growing RIM facility located in Katowice with focus on establishing global service delivery department.

Requirements

  • General knowledge or experience supporting Microsoft Lync Server 2010 / 2013 / Skype for Business
  • General knowledge multiple voice communication solutions (PBX, VOIP, UC, Teleconferencing, Mobility, Telepresence, etc.) and experience with call center environments, VoIP/SIP Technology
  • General knowledge or experience supporting Microsoft Lync 2010 / 2013 / Skype for Business (desktop, mobile, web versions)
  • General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online
  • General knowledge or experience of Microsoft AD, Windows servers 2010, 2012
  • Must be able to understand and create scripts (Powershell)
  • B2 Level of spoken and written English
  • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
  • Awareness of ITIL best practices and ITSM Tool(s) will be an asset
  • Excellent approach to Business Model and working under SLA Requirements
  • Strong Customer Relationship – able to establish quick working relationships with customer
  • Drive and determination for technologies and services
  • Working well under time pressure
  • Ability to prioritize tasks based on business requirements.
  • Flexible Team Working – team player, upgrades during OOH hours
Aplikuj

SD: French Speaking Consultant
Łódź

About the job

Would you like to…

 

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced French language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset
Aplikuj

SD: Portuguese Speaking Consultant
Łódź

About the job

Would you like to…

 

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Portuguese language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset
Aplikuj

SD: Hungarian Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Hungarian language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Bulgarian Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Bulgarian language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Finnish Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Finnish language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Dutch Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Dutch language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Service Desk Expert (2nd Line)
Łódź

About the job

Purpose of Role:

Purpose of The Service Desk Expert (2nd Line) role is to provide responsive, professional and competent technical, 2nd line support of incidents.

Key activities:

  • Technical Capability. Work within a team supporting end users with technical queries relating to several customer specific products/systems.
  • Tools Mastery. Provide internal toolset training and takes ownership around queries regarding internal/customer’s systems
  • Business Awareness. Develop an understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
  • Process. Follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Document actions taken to resolve enquiries.
  • Problem Solving. Take ownership for listening to and understanding the customer’s problem (these are generally of a more complex nature than those dealt with at 1st line level). Escalate and/or gain support where necessary to resolve the problem. Use relevant information to diagnose and to resolve or enable resolution in a timely manner. Cooperate with remaining supporting functions to provide technical input into incident and problem resolution process.
  • Service Level. Escalate issues wherever necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Act as an effective and helpful member of the team, demonstrating personal leadership and initiative
  • Professional Development. Take responsibility for learning about current products / systems to build own technical knowledge to support business requirements.

Requirements

Behavioral Competencies:

  • Technical Capability
  • Logical and Analytical approach
  • Excellent Problem Solving
  • Business Awareness
  • Flexible approach and ability to work under pressure
  • Time Management
  • Strong Customer Relationship – able to establish quick working relationships with customer

Professional Competencies:

  • Proficiency in Verbal and Written English including Technical Vocabulary
  • Advanced Knowledge of Microsoft Windows XP, Microsoft Office
  • Knowledge of Networking, VPNs, WIFI, VDI Environments
  • Knowledge of Linux/MySql/PHP/HTML
  • Content Publishing Experience
  • Excellent approach to Business Model and working under SLA Requirements
Aplikuj

SD: Service Desk Expert (Product Support Engineer)
Łódź

About the job

Purpose of Role:

The role provides 2nd line support for relevant Desktop/Laptop/application incidents via technical support to Service Desk Agents via floor walking activities and also via acceptance of calls directly transferred to them by Service Desk Agents.

Key activities:

  • Assist both Service Desk Agents and Process Controllers in the management of any issues through to conclusion            
  • Monitor and analyse performance of Service Desk Agents handling live incoming calls and provide Call Coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer.
  • Work with Service Controllers in dealing with major incidents, owning, escalating and following through to conclusion.
  • Ensure correct deployment of escalation route for all operational & technical calls within Fujitsu and external resolving groups.
  • Ensures Knowledge base is maintained
  • Review and filter all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact point.
  • Ensure Service Desk infrastructure has the correct level of functionality and is operational.
  • Understand all scenarios detailed in current Business Continuity Plan documentation and have the ability to invoke when necessary.
  • Make recommendations and updates to all operational procedures where relevant.

Requirements

Behavioral Competencies:

  • Good Interpersonal and coaching skills
  • Familiarity with any of the IT aspects such as: computer hardware; Windows OS, Active Directory basics, network settings,software installation
  • Ability to influence others
  • Logical and Analytical approach
  • Completer/Finisher
  • Excellent Problem Solving
  • Drive and determination
  • Flexible approach and ability to work under pressure
  • Time Management
  • Team Working – team player
Aplikuj

Senior Business Support Specialist (Facility)
Katowice

About the job

JOB PURPOSE

The role holder will be responsible for providing effective support services by ensuring all areas of responsibility are managed and administered appropriately within the building. Senior Business Support Specialist role aim is to keep high quality of service and compliance to operational level agreements in their area.

 

KEY ACCOUNTABILITIES

• Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.

• Analysis of complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.

• Manages the escalation process for issues and deals with the problems and issues affecting the availability of service.

• May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business.Act as the main point of contact for Cleaning issues and ensuring KPI‘s are completed monthly any issues should be highlighted to the Facilities Manager in the first instance.

• Act as one of the main contacts ensuring that all First Aiders, Fire Marshals & Evacuation Chair operatives are trained by way of physical training and documentation is on file and up to date at all times. 

• Ensure daily/weekly camera checks are carried out and any issues highlighted to be escalated to the Facilities Manager.

• Participate in the site Workplace Inspection Procedure ensuring that the allocated numbers of inspections are completed each week.

• Maintain Site Facilities Activity Calendar (holiday and absence) board for Site Facilities on behalf of the Facilities Manager.

• Maintain all Notice Boards on Site.  Ensure that notice boards are kept up to date and are displaying the relevant manner.

• Ensure Checks & Controls Matrices are kept up to date for all areas of Responsibility

Requirements

KEY SKILLS AND QUALIFICATIONS

Education and Experience

• Previous office/building  maintenance  experience

• Competent computer skills including MS Office, Word, Excel, PowerPoint

• English language  skills - B2 minimum

 

Key Competencies

• Organizational and planning skills

• Business and task oriented

• Work management and prioritizing skills

• Excellent verbal and written communication skills

• Problem solving ability

• Attention to details, accuracy

Aplikuj

Business Support Administrator (Receptionist)
Katowice

About the job

Purpose of Role:

The role holder will provide a support service to a specialist team to ensure problems and queries are resolved in a timely and efficient manner.  The role holder will have a good working knowledge of the specialist area and be responsible for a specific set of tasks within this discipline.

 

 Key Accountabilities:

  • Provides a specialized support role for a service delivery unit, business area or team.
  • Ensures the role supports the reliability and purpose of the unit and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
  • Make an analysis of a potential problems or issues, diagnosis and make potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the unit, area or team.
  • Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
  • Maintains appropriate data relevant to the specified role for the service deliver unit, business area or team to ensure accurate records and the ability to report when necessary to management.
  • Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and customers in order to express and convey information appropriately for the service delivery unit, business area or team’s requirements.
  • Operates processes, standards and practices and recognizes where they can be improved for the service delivery unit, business area or team in order to meet the requirement of the unit, area or team as well as Fujitsu.
  • Recognizes the business impact their role on the service delivery unit, business area or team and helps ensures productivity and costs are maintained.
  • Maintains a depth of knowledge in the specialized area and takes initiative to extend knowledge in order to ensure personal contribution to the team.
  • Ensure that all general areas of office are neat and tidy at all times.

 

Key Activities:

  • Organize outgoing mail and couriers.
  • Attending to any customers and contractors that enter the Reception area with a high level of customer service.
  • Issue and control the visitor passes and Fujitsu visitor’s book, ensure that clients are swiftly meet by their host and are escorted at all times.
  • Answer all incoming calls promptly and efficiently.
  • Maintenance and input of Outlook calendar and contacts.
  • Preparation of purchase orders.
  • Keep a log of all visitors in the office.
  • Report any maintenance on office items
  • Ordering catering for meetings.
  • Generate reports, communications & documents as required by management.
  • Supporting travel requests & booking arrangements.
  • Establish effective day-to-day business relationships within the staff, and where possible be responsive to their needs.
  • Assist and support the Site Facilities management.
  • Act as full back-up for colleague in reception area to cover absence.

Requirements

Behavioral Competencies:

  • Excellent approach to Business Model and working under SLA Requirements
  • Strong Customer Relationship – able to establish quick working relationships with customer.
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers.
  • Excellent problem solving.
  • Drive and determination.
  • Initiative to constantly improve solution methods.
  • Flexible approach and working well under pressure.
  • Time Management.
  • Ability to prioritize tasks.
  • Team Working – team player.
  • Understanding of business continuity process.

 

Professional Competencies:

  • Proficiency in Verbal and Written English
  • Advanced Knowledge of Microsoft Windows XP, Microsoft Office
Aplikuj

Senior IT Specialist
Katowice

About the job

Purpose of Role:

The Senior IT Specialist is dedicated to an internal Global Delivery Center employees support with all IT issues regarding to local IT infrastructure. System Administrator is also dedicated to Projects while setting up new solution and Incident/Problem Management.

Responsibilities:                                                                                          

  • Works within a team with minimum supervision supporting end users with technical queries relating to several products/system (MS Windows XP/, MS Windows 7, MS Windows 8.1, MS server knowledge, Now2 platform).
  • Fault diagnostic and patching networks, PC`s and laptops).
  • Updating existing documentation and creating new one.
  • Develops an understanding of the customer environment and service delivery requirements to enable the delivery of the service.
  • Follows established process/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
  • Takes ownership for listening to and understanding the customer problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis, stack management.
  • Cooperation with LAN team, firewall team, WAN team, Servers team to set up new equipment and upgrade it (hardware and some software), owning problem end to end and driving resolution.
  • Adhering to ITIL incident and management processes as a minimum.
  • Now2 support for end user.
  • AD administration (creating users, groups, shared drives, access rights), some trouble shooting with co-operation with AD administrators if needed.
  • Print servers administration in POL02.
  • Syntellect Users, Queues, Workgroups administration.
  • DHCP administration.
  • PHP, MySQL server administration.
  • Exchange administration (mailbox creation, access rights), some trouble shooting with co-operation with exchange administrators if needed.
  • Acts as a team player being viewed by colleagues as an effective and helpful member of team, demonstrating personal leadership and initiative. Sometimes we have to be supervisors of other employees.
  • Demonstrate role model behaviour.
  • Take responsibility for learning about current and new products / systems to build own technical knowledge to support business requirements.
  • Be able to establish quick working relationship / empathy with customer; applying sense and respond methodologies.
  • Understanding of business continuity process.
  • Cooperation with 3rd parties (Globitel, Polkomtel S.A, Netia, OBS, etc.) for troubleshooting and fixing IT/telephony infrastructure.
  • Move from desk side support into a lead project role.
  • Supporting all IT/LAN/WAN & telephony requirements across multiple regions: UK&I, CEMEA&I and Nordic.
  • Lead role for Łódź on all technical calls related to both projects and expanding BAU operations.
  • Incident Management role – takes responsibility for Sev1 and Sev2 calls for Poland or any other Fujitsu location if requested and inside of knowledge scope.
  • Proactively advises to account teams best IT solutions for best customer service.

Requirements

Qualifications

  • Excellent knowledge of Windows OS, Active Directory, Exchange, DHCP, print server to enable troubleshooting and fixing the issues.
  • Excellent knowledge of networking (Cisco preferable).
  • Excellent knowledge of IT hardware support.
  • Excellent knowledge of Incident Management process.
  • Server hardware support skills.


Skills

  • Knowledge of the ITIL Service Support standards & practices
  • Interpersonal and operational skills
  • Service Level Knowledge
  • Communication – listening and ability to communicate clearly with customers, colleagues and managers.
  • Training skills useful – ability to run short training workshop sessions in own areas
  • Problem Solving
  • Drive and determination
  • Tolerant
  • Has a flexible approach and works well under pressure
  • Time Management
  • Team Working – team player
  • Business Awareness
  • Moving towards a recognised internal / external qualification
Aplikuj

Junior IT Specialist
Katowice

About the job

Purpose of Role:

The Junior IT Specialist is dedicated to an internal Global Delivery Center employees support with all IT issues regarding to local IT infrastructure.


Responsibilities:                                                                                          

  • Works within a team with minimum supervision supporting end users with technical queries relating to several products/system (MS Windows XP/, MS Windows 7, MS Windows 8.1, Now2 platform).
  • Fault diagnostic and patching networks, PC`s and laptops).
  • Updating existing documentation and creating new one.
  • Develops an understanding of the customer environment and service delivery requirements to enable the delivery of the service.
  • Follows established process/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
  • Takes ownership for listening to and understanding the customer problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis, stack management.
  • Cooperation with LAN team, firewall team, WAN team, Servers team to set up new equipment and upgrade it (hardware and some software), owning problem end to end and driving resolution.
  • Adhering to ITIL incident management processes as a minimum.
  • Now2 support for end user.
  • Exchange administration (mailbox creation, access rights), some trouble shooting with co-operation with exchange administrators if needed.
  • Acts as a team player being viewed by colleagues as an effective and helpful member of team, demonstrating personal leadership and initiative. Sometimes we have to be supervisors of other employees.
  • Demonstrate role model behaviour.
  • Take responsibility for learning about current and new products / systems to build own technical knowledge to support business requirements.
  • Be able to establish quick working relationship / empathy with customer; applying sense and respond methodologies.
  • Understanding of business continuity process.

Requirements

Qualifications


Essential

  • Basic knowledge of Windows OS, Active Directory, Exchange, DHCP, print server to enable troubleshooting and fixing the small issues .
  • Basic knowledge of networking (Cisco preferable).
  • Basic knowledge of IT hardware support.


Desirable

  • ITIL Foundation Certificate in Service Management

 

Skills

  • Knowledge of the ITIL Service Support standards & practices
  • Interpersonal and operational skills
  • Service Level Knowledge
  • Communication – listening and ability to communicate clearly with customers, colleagues and managers.
  • Training skills useful – ability to run short training workshop sessions in own areas
  • Problem Solving
  • Drive and determination
  • Tolerant
  • Has a flexible approach and works well under pressure
  • Time Management
  • Team Working – team player
  • Business Awareness
  • Moving towards a recognised internal / external qualification

 

Aplikuj

SD: Dutch Speaking Customer Service Consultant
Katowice

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Dutch language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Finnish Speaking Customer Service Consultant
Katowice

About the job

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

 

Requirements

  • Advanced Finnish language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Portuguese Speaking Consultant
Katowice

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Portuguese language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset
Aplikuj

MS SQL Database Administrator DBA RIM Department
Katowice

About the job

Purpose of Role:
Job purpose is to work within a remote infrastructure support team located in Katowice. You will be administrating and maintaining a number of MS SQL Database Servers for our Customers. You will be part of a fast growing RIM facility located in Katowice with focus on establishing global service delivery department.

Responsibilities:

  • To administrate and maintain MS SQL Database Servers including tasks such as:
    • Scheduled jobs
    • Maintenance plans
    • Backups / Restores
    • Installations / Patching / Upgrading of MS SQL Database Servers
    • User Access Management (UAM)
  • Incident, Service Request and Change Management activities – internal and external communication handled in English
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
  • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
  • To escalate issues as necessary to deliver required service level
  • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements

Requirements

  • Extended knowledge of MS SQL (Structures, Concepts, Administration)
  • Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
  • B1 level (or higher) of Spoken and Written English including technical vocabulary
  • Nice to have:
    • Knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
    • Administering Analysis Services, Integration Services and Reporting Services (SSAS, SSIS, SSRS)
  • Self-motivated team player with great communication skills and business understanding
Aplikuj

BAS Application Developer
Łódź

About the job

We are looking for an Application Developer, who will work with little supervision as an established application developer and administrator, supporting end users/customers/partners with technical queries relating to ServiceNow platform and low complexity development of functionalities for ServiceNow platform.
You will be a part of our fast growing R&D\BAS facility located in Łódź.

Responsibilities:

  • Collaborate within a technical team to develop leading edge platform technologies
  • Convert business requirements into technical solutions
  • Develop/Configure access integration components (SSO, LDAP)
  • Integrate tools and applications with use of web services based techniques
  • Prepare client facing and internal technical deliverables
  • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems
  • Root cause analysis, especially in cooperation with other support groups and Problem Manager
  • Fulfilment of Service Requests
  • Execution of Change Requests (basic scripting; field additions; integration amendments; new interface implementation; etc.)

Requirements

Skills Required:

  • JavaScript skills and understanding
  • Web Technologies like XML, HTML, Angular JS, Bootstrap, jQuery, JSON and Web Services
  • Technical components such as LDAP, VPN and SSL, SAML
  • Databases or database based systems, SQL query writing, relational database data modelling
  • Demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
  • Strong communication skills (active listener, think before acting, superb verbal and writing skills)
  • Very good English language skills

 

Assets:

  • Demonstrated ability to work and use SDLC/SCRUM as a delivery methodology
  • Experience with ServiceNow Administration
  • Experience with DevOps
  • ITIL V3 Foundation Certificate in Service Management

 

 

 

Aplikuj

BAS Application Developer
Katowice

About the job

We are looking for an Application Developer, who will work with little supervision as an established application developer and administrator, supporting end users/customers/partners with technical queries relating to ServiceNow platform and low complexity development of functionalities for ServiceNow platform.
You will be a part of our fast growing R&D\BAS facility located in Łódź.

Responsibilities:

  • Collaborate within a technical team to develop leading edge platform technologies
  • Convert business requirements into technical solutions
  • Develop/Configure access integration components (SSO, LDAP)
  • Integrate tools and applications with use of web services based techniques
  • Prepare client facing and internal technical deliverables
  • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems
  • Root cause analysis, especially in cooperation with other support groups and Problem Manager
  • Fulfilment of Service Requests
  • Execution of Change Requests (basic scripting; field additions; integration amendments; new interface implementation; etc.)

Requirements

Skills Required:

  • JavaScript skills and understanding
  • Web Technologies like XML, HTML, Angular JS, Bootstrap, jQuery, JSON and Web Services
  • Technical components such as LDAP, VPN and SSL, SAML
  • Databases or database based systems, SQL query writing, relational database data modelling
  • Demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
  • Strong communication skills (active listener, think before acting, superb verbal and writing skills)
  • Very good English language skills

 

Assets:

  • Demonstrated ability to work and use SDLC/SCRUM as a delivery methodology
  • Experience with ServiceNow Administration
  • Experience with DevOps
  • ITIL V3 Foundation Certificate in Service Management
Aplikuj

R&D/BAS Senior Manager
Katowice

About the job

Job purpose is to lead Development Teams dealing with projects, products and solutions created within Fujitsu Global Deliver Center R&D/BAS business area according to specific business contracts.

Senior Manager works directly with clients – business, products and projects owners driving a group
of assigned development teams on all aspect of product creation. Senior Manager provides leadership
to team managers and professionals. Concerned with balancing resources across R&D/BAS areas in order
to maximize performance of an area using technical and business expertise to deliver complex products, introduce innovations and maximize efficiency by improving synergy among products/projects.

 

Key accountabilities:

  • Translating business goals into specific objectives for organization
  • Building a customer centric organization in terms of structures, processes and mindset that delivers best-in-class customer experience and meaningful innovation
  • Creating an environment of trust and respect where excellent performance is rewarded and building
    the basis for career progression
  • Project management on higher level. Senior Manager ensures the teams are delivering the assigned projects on schedule and with agreed level of quality by applying senior project management methodologies, best practices and experience
  • Product development. Senior Manager takes responsibility for leadership and technical direction
    of Team Managers and their teams
  • Driving implementation of process / tools improvements
  • Monitoring, designing and improving all processes executed inside area of Senior Manager’s responsibility to improve efficiency and quality of projects/products/solutions development and delivery.
  • Analyzing new technology trends to advice teams in case of technical decisions inside running projects
  • Providing development support during lifecycle of modules and products.

Requirements

Skills Required:

  • Mix of engineering and project management skills
  • Minimum 10 years of business experience in R&D
  • Managerial skills record between 3-5 years
  • Strong business awareness
  • Tactical and strategic thinking
  • Strong leadership and interpersonal skills
  • Sound planning and organizational skills
  • Proficiency in the English language
  • Passion for development!
Aplikuj

R&D Senior Development Engineer (FlexFrame)
Katowice

About the job

Job purpose is to work within Development Team located in Katowice. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT. You will be a part of fast growing R&D facility located in Katowice with focus on establishing global R&D delivery department.

Responsibilities:

  • Ready to work in long term product collaboration with a team of experts
  • Taking the responsibility of a VMware ESXi and KVM integration in our product FlexFrame Orchestrator
  • Taking the responsibility of a SAN integration in our product FlexFrame Orchestrator
  • Taking the responsibility of software components (C++, Postgres DB, LDAP) in our product FlexFrame Orchestrator
  • Understand the different functions of the component and the dependency to the other modules in a heterogeneous landscape.
  • Support the Integration process of these components in our software product FlexFrame Orchestrator
  • Performing developer tests of the component and reporting the results aligned with process and delivery schedule
  • Tracking the newest Information about the newest releases and test the compatibility in our software product FlexFrame Orchestrator
  • Analyzing and resolving customer issues
 

Requirements

Requirements

Skills Required:

  • Experience in working with Linux (SUSE or others) and in Linux Shell script
  • Very good knowledge of programming (preferably Perl and C++)
  • Experience in SQL DB (preferably Postgres)
  • Network knowhow  
  • Knowledge in VMWare infrastructure and KVM infrastructure
  • SAN (Storage Area Networks) knowhow
  • Hands-on programming skills, preferred experiences in programming infrastructure management software
  • High degree of analytical thinking
  • Very good in English writing and speaking (B2 level) – if possible also German (B1 level)
  • Willingness to travel (10%)
Aplikuj

R&D Development Engineer (FlexFrame)
Katowice

About the job

Job purpose is to work within Development Team located in Katowice. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT. You will be a part
of fast growing R&D facility located in Katowice with focus on establishing global R&D delivery department.

Responsibilities:

  • Taking responsibility in the long-term to specify requirements for new services (SAP/HANA and others) and write a technical concept how to integrate these services in our software product FlexFrame Orchestrator
  • Taking care of a smooth communication internally in team and coordinate with the team in Germany
  • Work together with other SAP developers to install, configure and test new SAP/HANA services and adapt or develop operational components in our software product FlexFrame Orchestrator
  • Coordinate all related and assigned development activities with development department in Katowice
  • Design, implement and develop specific components for the data center infrastructure solution FlexFrame Orchestrator  
  • Analyze requirements
  • Formulate and evaluate concepts, specifications and realization ideas
  • Implement components

Requirements

Requirements

Skills Required:

  • Good knowledge of Linux shell scripts
  • Experience in working with Linux (preferably SUSE)
  • Experience in SQL DB (preferably Postgres)
  • Good knowledge of programming languages (preferably Perl)
  • Knowledge of SAP Services and HANA
  • Understanding of implementation of SAP infrastructure solutions
  • Experience with the installation and configuration of SAP services
  • At least 5 years of professional experience in software development and a software integration product
  • Ready to work in long term product collaboration
  • Willingness to work in a challenged environment independently
  • Strong communication skills
  • High degree of analytical thinking
  • Very good in English writing and speaking (B2 level), if possible also German (B1 level)
  • Willingness to travel (10%)
Aplikuj

R&D Software Developer (Python)
Katowice

About the job

Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT. You will be a part 
of fast growing R&D facility located in Lodz with focus on establishing global R&D delivery department.

SOL1 is working on CD10000 maintenance activities, so bug fixing and addressing customer issues, regarding Ceph or the CD10000 application itself. It is also means working with reference architecture with customers

Responsibilities:
  • Processing code, implementation of new functionalities, end-to-end diagnosis of software features through development process, using clean and testable code
  • Continuous integration, continuous delivery
  • Support, bug fixing and improvements of the existing code base

Requirements

  • Advanced knowledge of Linux and BASH shell scripting
  • Knowledge of Python
  • Knowledge of Network Architecture
  • Good English language skills
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R&D Quality Assurance Specialist (SOL1)
Katowice

About the job

Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU R&D PROJECT. You will be a part 
of fast growing R&D facility (200+ Engineers) located in Lodz with focus on establishing global R&D delivery department.


SOL1 is working on CD10000 maintenance activities, so bug fixing and addressing customer issues, regarding Ceph or the CD10000 application itself. It is also means working with reference architecture with customers.

Responsibilities:

  • designs test plans
  • configures test environment
  • executes tests and reports results
  • cooperates with external development companies
  • reports bugs and supports developers in context of resolving problems
  • automates tests and creates additional tools
  • creates test reports
  • implements improvements in the QA process

Requirements

  • Commercial experience gained in Quality Assurance projects
  • Knowledge in the area of testing methodologies, processes, tools.
  • Knowledge of Linux/Unix operating systems
  • Experience in networking and storage area is an asset
  • Experience in hardware testing, setting up, configuring servers is an asset
  • Good knowledge of, at least, one scripting language (Bash /Python) is an asset
  • Good English language skills
  • Passion for great engineering work!
Aplikuj

R&D Quality Assurance Engineer
Katowice

About the job

Job purpose is to work within Development Team located in Katowice. You will be involved in development process and maintaining functionalities dedicated to FUJITSU ETERNUS PROJECT. You will be a part of fast growing R&D facility (200+ Engineers) located in Katowice with focus on establishing global R&D delivery department.

Responsibilities:

Quality Assurance Engineer

  • Taking the responsibility of a VMware ESXi and KVM
  • Taking the responsibility of a SAN integration
  • Taking the responsibility of software components (C++, Postgres DB, LDAP)
  • Understand the different functions of the component and the dependency to the other modules in a heterogeneous landscape.
  • Support the Integration process of these components in our software product
  • Performing developer tests of the component and reporting the results aligned with process and delivery schedule
  • Tracking the newest Information about the newest releases and test the compatibility in our software product FlexFrame Orchestrator
  • Analyzing and resolving customer issues in the Field

Requirements

Requirements

Required Skills:

  • University degree or equivalent commercial experience
  • Shell script knowledge
  • Medium Linux knowledge (preferably SLES)
  • Basic knowledge VMWare infrastructure and deployment
  • Basic knowledge KVM Infrastructure and deployment
  • Basic Networking Knowhow
  • Basic knowledge of servers and switches (setup and configuration)
  • Basic knowhow of DB services (Oracle, IBM, SAP, ...)
  • Language: English (B2 level), German will be an asset
  • Willingness to work in long term product collaboration with a team of experts

Recommended Skills:

  • Understanding of implementation of SAP infrastructure solutions will be an asset
  • Storage know-how will be an asset
  • Knowledge of SAP Services will be an asset
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R&D Quality Assurance Specialist (Cloud Solution)
Katowice

About the job

Job purpose is to work within Development Team located in Katowice. You will be involved in development process of new features for Fujitsu Project.

You will be a part of incoming R&D facility  located in Katowice with focus on establishing global R&D delivery department.

 

Responsibilities:

  • Designs test plans
  • configures test environment
  • executes tests and reports results
  • reports bugs and supports developers in context of resolving problems
  • automates tests and creates helper tools
  • implements improvements in the QA process

Requirements

Required skills:

  • Experience in Scala or Java programing (1-2 years commercial)
  • Experience with CI environment
  • Knowledge of test automation frameworks
  • Experience in other scripting languages
  • Knowledge of practical use of the tools like Selenium, Jenkins
  • Basics of Linux command line administration
  • Knowledge of OpenStack is an advantage
  • Knowledge of VMware is an advantage
  • Good English language skills
  • Passion for testing and development
Aplikuj

RIM Network Engineer with German
Katowice

About the job

Job Description/Purpose:

  • Job purpose is to work within a remote infrastructure support team located in Lodz. As a Network Engineer you will provide responsive, professional and competent technical support for a number of network appliances such as Access Points, Switches, Routers, Wireless LAN Controllers and network management systems. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.

Responsibilities: 

  • To administrate and maintain customer’s network infrastructure including tasks such as:
    • Switch, router, AP configuration
    • Configuration backup and restore
    • Firmware upgrades
    • Monitoring network availability & log analysis
    • Troubleshooting of various network issues
    • Network documentation
  • Incident, Service Request and Change Management activities – internal and external communication handled in English
  • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
  • To follow established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
  • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
  • To escalate issues as necessary to deliver required service level
  • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements

Requirements

  • Very good knowledge and experience in networking and security:
    • LAN (L2 & L3 switches)
    • WLAN (Access Points, Wireless LAN Controllers)
    • Routing protocols
    • Cisco Network Management Systems, such as ISE, CPI
    • TCP/IP
  • HW-Vendors knowledge; e.g. Cisco, Juniper
  • Good knowledge of DNS, DHCP, IPAM services
  • Good knowledge of WAN technologies
  • B2 level (or higher) of Spoken and Written English including technical vocabulary
  • B2 level (or higher) of Spoken and Written German including technical vocabulary

Will be an asset: 
  • Experience in management of large wireless networks
  • Knowledge of Aruba or Fortinet devices
  • Load balancers experience
  • Network Certifications
  • VPN, RAS and Firewall knowledge
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Slovak Speaking Customer Service Consultant
Katowice

About the job

Would you like to...

start career on  high note?

put your language skills to practical?

work with people from all around the world?

gain unique experience?

 

 

Requirements

Advance Slovak Language

Good command of English Language

Good communication Skills

Team Player

Customer service/ IT experience will be an asset

Aplikuj

SD: Greek Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Greek language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

SD: Hungarian Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Hungarian language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset 

 

Aplikuj

Romanian Speaking Customer Service Consultant
Łódź

About the job

Would you like to…

  • start career on high note?
  • put your language skills to practical use?
  • work with people from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • gain unique experience?

Requirements

  • Advanced Romanian language
  • Good command of English language
  • Good communication skills
  • Team player
  • Customer service / IT experience will be an asset

 

Aplikuj

SD: Service Desk Expert (2nd Line)
Katowice

About the job

Purpose of Role:

Purpose of The Service Desk Expert (2nd Line) role is to provide responsive, professional and competent technical, 2nd line support of incidents.

Key activities:

  • Technical Capability. Work within a team supporting end users with technical queries relating to several customer specific products/systems.
  • Tools Mastery. Provide internal toolset training and takes ownership around queries regarding internal/customer’s systems
  • Business Awareness. Develop an understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
  • Process. Follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Document actions taken to resolve enquiries.
  • Problem Solving. Take ownership for listening to and understanding the customer’s problem (these are generally of a more complex nature than those dealt with at 1st line level). Escalate and/or gain support where necessary to resolve the problem. Use relevant information to diagnose and to resolve or enable resolution in a timely manner. Cooperate with remaining supporting functions to provide technical input into incident and problem resolution process.
  • Service Level. Escalate issues wherever necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Act as an effective and helpful member of the team, demonstrating personal leadership and initiative
  • Professional Development. Take responsibility for learning about current products / systems to build own technical knowledge to support business requirements.

Requirements

Behavioral Competencies:

  • Technical Capability
  • Logical and Analytical approach
  • Excellent Problem Solving
  • Business Awareness
  • Flexible approach and ability to work under pressure
  • Time Management
  • Strong Customer Relationship – able to establish quick working relationships with customer

Professional Competencies:

  • Proficiency in Verbal and Written English including Technical Vocabulary
  • Advanced Knowledge of Microsoft Windows XP, Microsoft Office
  • Knowledge of Networking, VPNs, WIFI, VDI Environments
  • Knowledge of Linux/MySql/PHP/HTML
  • Content Publishing Experience
  • Excellent approach to Business Model and working under SLA Requirements
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